Refund Policy

Confirmed failed tasks

If a generation is confirmed to have failed, its credit is returned to your order. Upload another photo and try again through that order without paying. This returns a video credit, not a cash refund. If the result is still being checked, wait for the order page to update before trying again.

Refund requests

For unused packs, duplicate payments or incorrect charges, email support@ozil-goal.org from your delivery address with the order ID and Stripe receipt. Do not send full card numbers. We review payment status and credit usage. This policy does not limit applicable consumer rights.

Refunds, disputes and completed videos

Refunds and payment disputes can block the affected order while usage is reconciled. Approved refunds return through Stripe to the original payment method. Processing time depends on the provider and bank. A completed video's expiry after 30 days does not return a video credit. Review the public samples and AI limitations before purchasing.